After a long search, they switched to athenahealth and were onboarded in only three months to ensure they were ready for ICD-10. With the transition to ICD-10 looming and their frustrations mounting, Peachtree knew the time had come to make a change. And every day, providers and staff alike felt the minor and major inconveniences of using EHR and practice management services that couldn’t talk to each other. Because their services weren’t cloud-based and because their vendor offered limited support, staff were also responsible for manually updating their servers. Their vendor’s limited reporting capabilities made meeting federal reporting requirements a recurring struggle. It was not the first time Peachtree had run into problems with their IT services. “We did not want to resort to having code books on every physician’s desk.” “We knew the complexity was growing significantly with ICD-10, but we just didn’t think our vendor had a plan,” Erika Noll, OTR/L, CHT, Peachtree’s director of clinical services, says. The switch to ICD-10 was quickly approaching and their healthcare IT vendor didn’t seem to be prepared for it. It was 2013 and the providers and staff of Atlanta’s oldest orthopedic practice, Peachtree Orthopedics, were worried.

Peachtree orthopedics